The User / Customer / Retailer can cancel the order for the product till the Davaduniya ship it.
There may be certain orders that The Davaduniya is unable to accept and service and these may need to be cancelled. Some situations that may result in the User’s / Customer’s / Retailer’s order being cancelled include, non-availability of the product or quantities ordered by the User’s / Customer’s / Retailer’s or inaccuracies or errors in pricing information specified by the Davaduniya partners.
The Davaduniya also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by the Davaduniya as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
i. Products ordered are not for self-consumption but for commercial resale;
ii. Multiple orders placed for same product at the same address;
iii. Bulk quantity of the same product ordered;
iv. Invalid address given in order details;
v. Any malpractice used to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.