Section 43 A of the Information Technology Act, 2000;11
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules"); and
Regulation 3(1) of the Information Technology(Intermediaries Guidelines) Rules, 2011.
Davaduniya collected and collated User’s / Customer’s / Seller’s information to be used to assist retailers in handling orders, delivery through agent and ancillary services, process payments, communicate with User / Customer / Seller about orders, products, services and promotional offers, update the records and generally maintain User’s / Customer’s / Seller’s accounts with it. Davaduniya also use this information to improve its platform, prevent or detect User’s / Customer’s / Seller’s fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on its behalf.
Types of Information
“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Davaduniya is capable of identifying the person concerned.
“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Davaduniya for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
Davaduniya does not automatically collect User’s / Customer’s / Seller’s personally identifiable information. However, User / Customer / Seller might provide Davaduniya with personal and demographic information – including name, gender, age, address, phone number, email address and medical prescription(s) – in the following ways:
As a New Customer, when User / Customer / Seller register/create an account, place order, or upload medical prescription at Davaduniya.com;
As an Existing Customer, when User / Customer / Seller update existing profile on www.davaduniya.com,
When User / Customer / Seller sign up for e newsletters at www.davaduniya.com;
When User / Customer / Seller use Refer & Earn programme, Ask Davaduniya’s Pharmacist service, Contact Davaduniya or submit Testimonials at www.davaduniya.com.
b. During User’s / Customer’s / Seller’s visit or access to www.davaduniya.com,
Davaduniya may automatically receive technical information about User’s / Customer’s / Seller’s computer/device, including IP address, computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
c. Davaduniya will retain User’s / Customer’s / Seller’s Information only to the extent it is necessary to provide Services to the User / Customer / Seller. The information which Davaduniya collects from User / Customer / Seller may be utilized for various business and/or regulatory purposes including for the following purposes:
Disclosure & Share of Information
Retail partners: : Davaduniya’s closed affiliated retailers who supply and service User’s / Customer’s / Seller’s order. These retailers operate at Davaduniya.com or sell medicines and wellness products to User / Customer / Seller at Davaduniya.com. User / Customer / Seller can tell when a third party is involved in User’s / Customer’s / Seller’s transactions and Davaduniya share customer information related to those transactions with that third party.
Davaduniya makes all User’s / Customer’s / Seller’s Information accessible to its employees and data processors only on a need-to-know basis. All Davaduniya’s employees and data processors, who have access to, and are associated with the processing of User’s / Customer’s / Seller’s information, are obliged to respect its confidentiality.
Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the User’s / Customer’s / Seller’s. Davaduniya may also share its aggregate findings (not specific information) based on information relating to the User’s / Customer’s / Seller’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Davaduniya’s business.
Davaduniya may also disclose or transfer the User’s / Customer’s / Seller’s information, to another third party as part of reorganization or a sale of the assets or business of a 1mg corporation division or company. Any third party to which Davaduniya transfers or sells its assets will have the right to continue to use the Personal Information and/ or other information that a User / Customer / Seller provide to Davaduniya.
than as set out above, User / Customer / Seller will receive notice when personally identifiable information about User / Customer / Seller might go to third parties and User / Customer / Seller will have an opportunity to choose not to share such personally identifiable information.
and communicate the change(s) for updating Davaduniya’s records.
containing the rectification required, whether Davaduniya is keeping Personal Information about such User / Customer / Seller, and every User / Customer / Seller is also entitled to require Davaduniya to delete and destroy all such information relating to such User / Customer / Seller in its possession.
Davaduniya guarantees that all personal information of User / Customer / Seller with us is secure. Davaduniya takes and adopts careful and reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information of User / Customer / Seller in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. To prevent unauthorised access, Davaduniya has put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. User’s / Customer’s / Seller’s personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information User / Customer / Seller inputs. Davaduniya store User’s / Customer’s / Seller’s personally identifiable information on the computer servers placed in a secure environment. Even though Davaduniya has taken significant steps to protect User’s / Customer’s / Seller’s personally identifiable information, no company, including Davaduniya’s Website, can fully eliminate security risks associated with Personal Information.
To address discrepancies and grievances of the User / Customer / Seller with respect to processing of information in a time bound manner and, further, to ensure strict compliance of the provisions of the Information Technology Act, 2000 and the Rules, made thereunder and all other applicable laws for the time being in force, Davaduniya has designated and appointed a Grievance Officer: who shall endeavor to redress or resolve the grievances of the User / Customer / Seller expeditiously within one month from the date of receipt of such grievance:
The Grievance Officer,
Davaduniya Healthcare LLP,
H-2, Surajpur Industrial Area Site-4,
Greater Noida 201308
District Gautam Budh Nagar, (U.P.)