Grievance Redressal Policy

Davaduniya Healthcare LLP(Davaduniya)aims and undertakes to address / deal with and resolve any Consumer complaint, grievance, claim, disputes, controversy or issue pertaining to any goods / products and services offered and / or availed through Davaduniya and its Website and Mobile Application.

 

The customer can register their complaint by one of the following means:

 

  • Writing to us at [email protected]
  • Messaging to our WhatsApp No. +91 9411006868
  • Giving a call at +91 120 4224500 during Mon-Sat (9:30 hrs - 18:30 hrs)
  • Reporting an issue against their order in their order history on www.davaduniya.com or login to your registered account on Davaduniya Mobile App
    Once the complaint is registered, the customer will receive an acknowledgement from Davaduniya within 48 hours. Davaduniya will endeavour to acknowledge and address the complaint as early as possible, but no later than 30 days from the date of complaint.
     
    To deal with any Consumer grievance promptly, efficiently and, further, to ensure strict compliance of the provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 made thereunder and all other applicable laws for the time being in force, Davaduniya has designated and appointed a Grievance Officer: 
     
     
Davaduniya Healthcare LLP,
Kasna,
District Gautam Budh Nagar, (U.P.)
 
It is worth while to mention that the maximum complaint resolution window period mentioned above is subject to the occurrence of any Force Majeure event, including but not limited to, any extra-ordinary circumstances which is unforeseeable and beyond the human control, such as war or war like conditions, strike, public commotion, lockdowns imposed by government authorities, earthquake, riots, plague, epidemic, pandemic or any other unforeseen events declared by the Government as an ‘Act of God’, may affect our normal working hours and manpower at office. Davaduniya will not be responsible and/or liable for any loss or damage caused to the customer, due to the delayed response and/or resolution of the reported complaints in view of the above-stated conditions.

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